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Set your managers up for success in the COVID era with online workshops or in-person training beginning August 5, 2020.

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Creating Great Work Individuals take the initiative to create work that is inspiring, challenging and focused on what they love to do. This course bundle includes the following bite sized mobile ready courses: What Excites You at Work? Identify what excites you the most about the company and its future   Increase the Level of Challenge at Work Identify the actions you can take to increase the level of challenge in your own work   Analyze Key Experiences for Lessons Learned Analyze key experiences from the last two years to discover what you’ve learned   Work-Life Balance for You Define what great work balance looks like for you   The Right Level of Challenge Talk to your boss about the right level of challenge for you     Additional Courses These courses are part of the Become a High Performing Employee Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Writing to Get Things Done® Toolkit   Creating Great Work   Increasing Your Contribution at Work Read More

Individuals build the skills required to deliver excellent customer service and build customer loyalty.   This course bundle includes the following bite sized mobile ready courses:   Building Customer Rapport Build your skills to perform essential customer rapport building actions   Listening to Your Customers Learn how to effectively listen to your customers to meet their individual needs   Developing Your Customer Focus Identify the actions you will take to strengthen customer loyalty   Customer Service Over the Phone Implement the requirements to delivering great customer service over the phone   Internal Customer Service Create a plan for how you will deliver great customer service   Serving Customers in the Field Discover what is required to positively serve your customers in the field   Customer Service Confrontation and Conflict Learn how to effectively manage difficult customer situations   Additional Courses These courses are part of the Customer Service Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track:   Customer Service Basics   Customer Service Management Read More

Managers strengthen their skills to build great teamwork among their employees and team.   This course bundle includes the following bite sized mobile ready courses:   Shaping the Direction of Customer Service Determine what you will do to help direct the company’s customer service strategy   Inspiring and Motivating Customer Service Agents Learn how to inspire and motivate your customer service team   Giving Feedback to Your Customer Service Agents Customer Service agents receive feedback on their performance   Customer Service Coaching Provide the right level of coaching to your customer service agents   Customer Service Quality Implement the key elements of quality service with your team   Customer Feedback and Insight Find out from your customers what you and your team can do differently   Onboarding New Customer Service Agents Help new hires be successful in the first few weeks of their new role   Managing Remote Customer Service Teams Determine what is required to successfully manage a remote customer service team     Additional Courses These courses are part of the Customer Service Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track:   Customer Service Basics   Customer Service Management Read More

Delegating Work Managers develop their skills to effectively and successfully delegate work to others. This course bundle includes the following bite sized mobile ready courses: Delegating to Others Determine what you can delegate to others to be more effective in your role   Delegating with Clear Expectations Establish clear agreements regarding what will be done when delegating to employees   Getting Buy-In When Delegating Increase buy-in for your requests when delegating to others   When Agreements are Broken Effectively confront others when agreements are broken   Leadership through Delegation Strengthen your leadership capabilities through delegation   Additional Courses These courses are part of the Management Communication Skills Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Communication Skills for Managers   Building Trust and Respect   Delegating Work Read More

After completing this Design Thinking course, you'll be able to:   Explain the benefits of Design Thinking Identify current trends in Design Thinking Read More

Developing and Coaching Employees Managers develop their skills to coach and develop their employees to become more capable and high performing individuals. This course bundle includes the following bite sized mobile ready courses: Support Your Team for Performance Determine how to support your team so they can perform at their best   Giving Employee Feedback Employees receive feedback on their job performance   Building Employee Skills Top two actions your employees can do to improve their capabilities and contribute to organization   Skill Development Plan Create a skill development plan with your employee   Coaching After Mistakes Use a coaching process after employees make mistakes or miss their performance goals   Energizing Work Identify what work is energizing to your employees   Support Employee Development Identify actions you can take to support each person’s development   Improve the Feedback You Give Others Improve the feedback employees receive on their performance   Additional Courses These courses are part of the Developing and Rewarding Others Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Developing and Coaching Employees   Giving Great Feedback   Discussing Total Compensation Read More

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