Set your Managers up for Success!

Learn to manage difficult colleagues with gloves—kid gloves, not boxing gloves.  Having even one difficult person in your department can tax your restraint and deplete the time and energy you need to supervise your team. “Handling Difficult People” teaches you how to manage challenging colleagues without sacrificing everyone else to the process.  This four hour workshop is designed to help you learn to recognize difficult behavior before it gets out of hand and to understand why difficult people behave the way they do. You’ll work with three part problem solving models and study a five step process from communication to planned resolution. And you’ll leave with an action plan to address situations in your workplace.  Learning Objectives  Learn to identify signs of difficult behavior before a situation gets out of hand Remove the mystery: Get to the core of why difficult people behave the way they do Uncover an approach to communicate with the employee to understand the cause of their behavior  Use a 3 part problem solving model to help diagnose and resolve your situation Follow a 5-step process from communication to planned resolution when engaged in a conflict Understand and use skills to help control your and their emotions when dealing with difficult people and situations Create an action plan to address your situation back at work Who Should Attend All employees/roles Any employee in an organization who has to deal with difficult people When Thursday, July 27, 2023 9:00 AM - 2:00 PM Where The Atrium 234 Mall Boulevard Suite G-50 King of Prussia, Pennsylvania 19406 Fee Fees vary based on membership tier. Sign in for your pricing. Includes all training materials & box lunch.   Read More

Learn to manage difficult colleagues with gloves—kid gloves, not boxing gloves.  Having even one difficult person in your department can tax your restraint and deplete the time and energy you need to supervise your team. “Handling Difficult People” teaches you how to manage challenging colleagues without sacrificing everyone else to the process.  This four hour workshop is designed to help you learn to recognize difficult behavior before it gets out of hand and to understand why difficult people behave the way they do. You’ll work with three part problem solving models and study a five step process from communication to planned resolution. And you’ll leave with an action plan to address situations in your workplace.  Learning Objectives  Learn to identify signs of difficult behavior before a situation gets out of hand Remove the mystery: Get to the core of why difficult people behave the way they do Uncover an approach to communicate with the employee to understand the cause of their behavior  Use a 3 part problem solving model to help diagnose and resolve your situation Follow a 5-step process from communication to planned resolution when engaged in a conflict Understand and use skills to help control your and their emotions when dealing with difficult people and situations Create an action plan to address your situation back at work Who Should Attend All employees/roles Any employee in an organization who has to deal with difficult people When Thursday, July 27, 2023 9:00 AM - 2:00 PM Where Live Online Fee Fees vary based on membership tier. Sign in for your pricing.   Read More

Working from home is different. Even though work responsibilities do not change when we go from working in an office building to working from home, how work gets done will be different.  This set of courses will help anyone working from home, whether it's full-time or just a day or two a week, know what to prepare for and do to ensure he or she can be productive and stay an integrated part of the team. This course bundle includes the following bite sized mobile ready courses: 1. Preparing to Successfully Work from Home 2. Being Productive When Working from Home ​3. Being a Good Virtual Teammate Read More

One day you’re doing your job and the next day you’re the one putting the human in Human Resources. Responsibility for HR means knowing more than how to do your job—it requires an understanding of the function and the regulations and laws that impact how everyone else is doing their jobs. HR Boot Camp is an introductory 3-day course for employees who: Are new to HR Have little or no HR experience Want a refresher on the basics Objectives: Define HR’s roles and responsibilities and how they contribute to organizational success Learn the basics of employment law to ensure company compliance and mitigate risk Understand the practice of employee relations including policy development and implementation Learn and apply discipline and termination strategies to ensure actions are legal, fair, and consistent Understand total rewards, including compensation and employee benefits Identify talent acquisition strategies to attract and retain the best employees for the job When Day 1: Wednesday, June 14, 2023, 9:00 AM - 2:00 PM Day 2: Wednesday, June 21, 2023, 9:00 AM - 2:00 PM Day 3: Wednesday June 28, 2023, 9:00 AM - 2:00 PM Where The Atrium 234 Mall Blvd. Suite G-50 King of Prussia, Pennsylvania 19406 Fee Fees vary based on membership tier. Sign in for your pricing. Includes all training materials, morning beverage and a box lunch each day. Read More

One day you’re doing your job and the next day you’re the one putting the human in Human Resources. Responsibility for HR means knowing more than how to do your job—it requires an understanding of the function and the regulations and laws that impact how everyone else is doing their jobs. HR Boot Camp is an introductory 3-day course for employees who: Are new to HR Have little or no HR experience Want a refresher on the basics Objectives: Define HR’s roles and responsibilities and how they contribute to organizational success Learn the basics of employment law to ensure company compliance and mitigate risk Understand the practice of employee relations including policy development and implementation Learn and apply discipline and termination strategies to ensure actions are legal, fair, and consistent Understand total rewards, including compensation and employee benefits Identify talent acquisition strategies to attract and retain the best employees for the job When Day 1: Thursday, September 28, 2023, 9:00 AM - 2:00 PM Day 2: Thursday, October 5, 2023, 9:00 AM - 2:00 PM Day 3: Thursday, October 12, 2023, 9:00 AM - 2:00 PM Where The Atrium 234 Mall Blvd. Suite G-50 King of Prussia, Pennsylvania 19406 Fee Fees vary based on membership tier. Sign in for your pricing. Includes all training materials, morning beverage and a box lunch each day. Read More

One day you’re doing your job and the next day you’re the one putting the human in Human Resources. Responsibility for HR means knowing more than how to do your job—it requires an understanding of the function and the regulations and laws that impact how everyone else is doing their jobs. HR Boot Camp is an introductory 3-day course for employees who: Are new to HR Have little or no HR experience Want a refresher on the basics Objectives: Define HR’s roles and responsibilities and how they contribute to organizational success Learn the basics of employment law to ensure company compliance and mitigate risk Understand the practice of employee relations including policy development and implementation Learn and apply discipline and termination strategies to ensure actions are legal, fair, and consistent Understand total rewards, including compensation and employee benefits Identify talent acquisition strategies to attract and retain the best employees for the job When Day 1: Wednesday, June 14, 2023, 9:00 AM - 2:00 PM Day 2: Wednesday, June 21, 2023, 9:00 AM - 2:00 PM Day 3: Wednesday June 28, 2023, 9:00 AM - 2:00 PM Where Live Online Fee Fees vary based on membership tier. Sign in for your pricing. Read More