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This workshop can be taken as a stand-alone workshop or as part of the Foundational Leadership Certificate Series.  Law review isn’t just for law students.  Understanding the impact of employment laws when working with employees is both challenging and confusing. Most company policies are based on federal or state laws. The enforcement and interpretation of policies need to be consistent and fair. Participants will learn the basics of employment law and how they affect employment best practices, and specifically, the interview process. They will learn techniques to help control the interview and discover the hidden talents of applicants.  Who Should Attend Employees Identified for Advancement Team Leads, Supervisors Managers Group discount:  Enter code BEL051220 when registering 3 or more attendees to receive a 15% discount. When Tuesday, May 12, 2020 9:00 AM - 1:00 PM Where King of Prussia, PA 234 Mall Boulevard Suite G-50 King of Prussia, Pennsylvania 19406 Fee includes all training materials & morning beverage. Read More

This workshop can be taken as a stand-alone workshop or as part of the Foundational Leadership Certificate Series.  Law review isn’t just for law students.  Understanding the impact of employment laws when working with employees is both challenging and confusing. Most company policies are based on federal or state laws. The enforcement and interpretation of policies need to be consistent and fair. Participants will learn the basics of employment law and how they affect employment best practices, and specifically, the interview process. They will learn techniques to help control the interview and discover the hidden talents of applicants.  Learning Objectives Learn how the application of policies and employment laws within the workplace can reduce employee complaints, and protect your company from claims of discrimination or wrongful behavior  Examine wage and pay practices, FMLA examples, as well as other challenging workplace questions, to insure your actions are consistent with laws and policies Examine the key functions and activities of employment including recruitment, interviewing and selection Who Should Attend Employees Identified for Advancement Team Leads, Supervisors Managers Group discount:  Enter code BEL081320 when registering 3 or more attendees to receive a 15% discount. When Thursday, August 13, 2020 9:00 AM - 1:00 PM Where King of Prussia, PA 234 Mall Boulevard Suite G-50 King of Prussia, Pennsylvania 19406 Fee includes all training materials & morning beverage. Read More

Law review isn't just for law students. Federal employment law governs every aspect of employer-employee relations, beginning with pre-employment inquiries...meaning incorrect HR practices can land you in trouble with an employee even before he or she is hired! Lawyer up with "The Basics of Federal Employment Law", a half-day course that provides an overview of primary federal employment laws and how they impact your workplace. You’ll leave with an understanding of the Family and Medical Leave Act (FMLA), the Fair Labor Standards Act, rules governing discrimination, and how to properly manage employees with disabilities. Learning Objectives Obtain a basic knowledge of primary federal employment laws and how they affect the workplace Understand the Fair Labor Standards Act and exempt/non-exempt job classifications Become more knowledgeable of Title VII Understand the difference between lawful and unlawful pre-employment inquiries Explore reasonable accommodation under the ADA Understand the interplay between FMLA and ADA Who Should Attend HR Professionals HR Administrators Executives/Owners overseeing HR functions PHR Accreditation Group discount:  Enter code BFL070720 when registering 3 or more attendees to receive a 15% discount. When Tuesday, July 7, 2020 9:00 AM - 1:00 PM Where King of Prussia, PA 234 Mall Boulevard Suite G-50 King of Prussia, Pennsylvania 19406 Fee includes all training materials and morning beverages. Read More

Become a Contributing Project Team Member Individuals learn what is required to be a successful member of any project team. This course bundle includes the following bite sized mobile ready courses: Performance Measures for Performance Identify the performance measures you will use to determine project performance   Effective Decision Making Evaluate the effectiveness of your decision making capabilities   Understand Past Project Issues Understand past problems and plan for their potential impact on the project   Meeting Customer Needs Know what your customers need and what you can do to meet these needs   Share What You Think is Best Share with others what idea or course of action you think is best   Potential Project Risks Identify potential risks for any project   Navigate within the Organization Structure Know how to navigate people relationships and within the organization’s structure   Know the Competition Know the competition and how it compares to your company's products and services   Clear and Concise Emails Learn how to compose clear and concise emails for any audience   Additional Courses These courses are part of the Project Management Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Project Management for Managers   Meeting Management   Become a Contributing Project Team Member   Read More

Keeping a customer is easier than finding a new one. Customer service is a key factor in today’s brand-central market. When customers like your service, they’ll let you know. And when they don’t like it, they’ll let everyone else know. Learn the key skills needed to build a loyal customer relationship in “Best In Class Customer Service”. This half-day seminar will teach you to understand the customer experience through the eyes of the customer, learn the eight critical C.U.S.T.O.M.E.R. steps and explore excellence in service through standards set by “Best-in-Class” organizations. Whether you’re on the phone or in the boardroom, you’ll walk away with an actionable “best in class” plan for your organization. Learning Objectives Recognize key skills required to build the customer service relationship Understand the customer experience through the eyes of the customer Learn the 8 Critical C.U.S.T.O.M.E.R. Steps necessary to provide exemplary service Develop skills to fully anticipate, understand and answer the customer’s needs Explore Excellence in service through standards set by “Best-in-Class” organizations in industry today Walk away with a commitment to “Best-in-Class” customer service 100% of the time Translate training into action: apply what is learned by setting a goal and building an action plan to implement back on the job Who Should Attend Those who provide service internal/external over the phone Receptionists Admin Assistants Technical Help Desk Inside Sales Customer Service Reps Targeted Departments with high levels of internal service Group discount:  Enter code CS071520 when registering 3 or more attendees to receive a 15% discount. When Wednesday, July 15, 2020 9:00 AM - 1:00 PM Where King of Prussia, PA 234 Mall Blvd. Suite G-50 King of Prussia, Pennsylvania 19406 Fee includes all training materials & morning beverage. Read More

Bud to Boss Toolkit When we’re in a managerial position, it is our job to guide and coach the performance of others. From setting clear expectations to helping others navigate challenges and obstacles, as supervisors we must help others perform at their best. The Supervision Basics courseware will help you set goals and objectives, know who needs additional coaching and help, as well as understanding what each person needs to create a great work situation. When we help our team understand what is expected of them, given them the feedback they need, as well as involve them in solving problems and issues, you’ll find each person more successful and the team is able to easily achieve its goals. This toolkit bundle includes the following bite sized mobile ready courses: Discussing Your New Leadership Role Plan and conduct productive conversations with those you will work with in your new role Understand the Expectations of a New Role Create clear expectations with your boss in your changing role Creating the Mindset for Your New Role Know what you need to do to transition your personal mindset to be effective in your new role Control vs. Influence Determine what you can control and influence to increase your persona and professional effectiveness Communicating Positive Expectations Know how to have positive expectations of others Motivation for Change Understand the factors that influence the desire and motivation to make a change Accelerate the Acceptance of Organization Change Implement the right actions to accelerate the acceptance and success of any organization change Diagnose Resistance to Change Diagnose  resistance to change to effectively lead and champion organization change Dominant Communication Style Know how to communicate and connect with employees who like to move fast and are task oriented Inspiring Communication Style Know how to communicate and connect with employees whoa re high energy and relationship oriented Supportive Communication Style Communicate and connect with employees who care about others and like to evaluate before acting Cautious Communication Style Communicate and connect with employees who are great with data and like to evaluate before acting Seven Components of Great Presentations Apply the seven key components required to give a great presentation Sources of Feedback Understand where you can tap into your feedback power and put it to use Four Types of Feedback Use the four types of feedback to create the right balance in your coaching Six Step Coaching Model Use the six step coaching model to lead others to higher levels of performance Remove Yourself as a Source of Threat Remove yourself as a source of threat during conflict to develop a mutual resolution plan Creating a Conflict Resolution Mindset Create a conflict resolution mindset to increase your ability to facilitate effective conflict management Accelerate Goal Achievement Articulate a compelling reason why a goal matters to accelerate progress towards achieving the goal Goal Setting at Three Levels Know the three types of goals to motivate & inspire your team to achieve higher levels of performance Read More

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