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After completing this Communicating Technical Information course, you'll be able to:   Identify information about your audience needed to engage them Determine the most important motivator for your audience Tailor your message to address your audience’s needs Read More

Those who have experienced foot-in-mouth syndrome know it! Speaking when you shouldn’t, saying what should be left unsaid, or framing things in a way that is inappropriate are barriers for career success. Yet, communicating with tact is truly an art, science and discipline. Knowing when and when not to say something is only a starting point. The choice of words, timing, tone and volume are all critical factors as well. To be effective when communicating takes great self-awareness, training, and the know-how to apply skills and techniques in work and life situations. During this session we will look at word choice, nonverbal cues and more. Those attending will self-assess their own approach: What’s working? What’s not? The goal is to learn how to navigate work situations, build a high-quality personal brand, increase credibility, and improve the chance for greater career success. Learning Objectives Examine perception; yours as well as those around you, and how it impacts communicating Explore key techniques to harness diplomacy and tact to build credibility Recognize how stress affects what you say and do Identify the “Top 5 Listening Skills” for effective communication Uncover roadblocks that get in the way of communicating with tact, and strategize techniques to overcome barriers Incorporate good listening skills into the mix Build an Action Plan to incorporate new skills back at work Group discount:  Enter code CD111919 when registering 3 or more attendees to receive a 15% discount. When Tuesday, November 19, 2019 9:00 AM - 1:00 PM Where King of Prussia, PA 234 Mall Boulevard Suite G-50 King of Prussia, Pennsylvania 19406 Fee includes all training materials & morning beverage.   Read More

Communicating with Others Individuals build the skills required to effectively communicate their thoughts, ideas and opinions to others. This course bundle includes the following bite sized mobile ready courses: Nonverbal Communication Monitor and improve your nonverbal communication actions   Understanding Body Language Strengthen your ability to read other people's body language   Talk About and Promote the Company Vision Determine how you will talk about, promote and share the organization’s vision with others   Create a Vision Branding Statement Create a concise branding statement to connect others to the organization's vision   Handling Customer Complaints Positively handle queries or complaints from your customers   Additional Courses These courses are part of the Becoming a Future Leader Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Communicating with Others   Building Your Leadership Skills Read More

Communication Skills for Managers Managers build and strengthen their communication skills to work more effectively with their employees, peers and organization leaders. This course bundle includes the following bite sized mobile ready courses: Team Communication Expectations Establish team communication norms and expectations   Managerial Listening Skills Evaluate your communication with others to see how well you listen   Communicate Clear and Concise Messages Use three communication elements to strengthen your ability to deliver clear and concise messages   Team Listening Evaluate your communication with co-workers and peers to see how well you listen   Right Information at the Right Time Ensure your team gets the right information at the right time   Communicating with Different Audiences Create communication reminders for the most frequent audiences you interact with   Team Communication Feedback Team members let you know when you perform selected communication actions   Communicating Key Messages Receive feedback from your team on how well you are communicating key messages   Additional Courses These courses are part of the Management Communication Skills Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Communication Skills for Managers   Building Trust and Respect   Delegating Work Read More

This workshop can be taken as a stand-alone workshop or as part of the Advanced Leadership Series. Everyone doesn’t come with a “like” button.  Professional harmony in the workplace is rarely as simple as it is online, where removing a connection or unfriending a colleague can be done quietly.  When conflict occurs in the physical world, it can create serious communication issues and morale problems, affecting productivity and professionalism.  Effective managers know how to resolve workplace conflicts in ways that reduce tension and let all of the parties involved move forward positively. Participants learn how to recognize potential conflict, and how to manage the resolution of workplace conflicts, professionally and productively. Who Should Attend Experienced Supervisors Managers Team Leads Group discount:  Enter code COM102219 when registering 3 or more attendees to receive a 15% discount. When Tuesday, October 22, 2019 9:00 AM - 1:00 PM Where King of Prussia, PA 234 Mall Blvd. Suite G-50 King of Prussia, Pennsylvania 19406 Fee includes all training materials, assessment & morning beverage. Read More

Conflict Management Skills Managers build their own conflict management skills, as well as learn how to coach employees to manage conflict with others. This course bundle includes the following bite sized mobile ready courses: Helping Employees Manage Conflict Learn how to recognize when team members need help managing conflict   Help Groups Resolve Conflict Use a mediation process to help groups resolve existing conflict   Conflict Management Expectations Create expectations for managing conflict   Create a Conflict Management Culture Create a conflict management agenda item to create a conflict management culture   Coaching Employees to Manage Conflict Provide employees a process for managing conflict with others   Additional Courses These courses are part of the Leading Teams Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Developing Work Relationships   Creating Great Teamwork   Conflict Management Skills Edit Description Read More

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