In Person Training is Back!

We will continue to offer Live Online Workshops as well. Select the "In Person" or "Live Online" Category below to find the training option that works best for you.

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Keeping a customer is easier than finding a new one. Customer service is a key factor in today’s brand-central market. When customers like your service, they’ll let you know. And when they don’t like it, they’ll let everyone else know. Learn the key skills needed to build a loyal customer relationship in “Best In Class Customer Service”. This half-day seminar will teach you to understand the customer experience through the eyes of the customer, learn the eight critical C.U.S.T.O.M.E.R. steps and explore excellence in service through standards set by “Best-in-Class” organizations. Whether you’re on the phone or in the boardroom, you’ll walk away with an actionable “best in class” plan for your organization. Who Should Attend Those who provide service internal/external over the phone Receptionists Admin Assistants Technical Help Desk Inside Sales Customer Service Reps Targeted Departments with high levels of internal service When Day 1:  Thursday, October 6, 2022 10:00 AM - 12:00 PM Day 2: Thursday, October 13, 2022 10:00 AM - 12:00 PM Where Live Online Fee Fees vary based on membership tier. Sign in for your pricing. Read More

Bud to Boss Toolkit When we’re in a managerial position, it is our job to guide and coach the performance of others. From setting clear expectations to helping others navigate challenges and obstacles, as supervisors we must help others perform at their best. The Supervision Basics courseware will help you set goals and objectives, know who needs additional coaching and help, as well as understanding what each person needs to create a great work situation. When we help our team understand what is expected of them, given them the feedback they need, as well as involve them in solving problems and issues, you’ll find each person more successful and the team is able to easily achieve its goals. This toolkit bundle includes the following bite sized mobile ready courses: Discussing Your New Leadership Role Plan and conduct productive conversations with those you will work with in your new role Understand the Expectations of a New Role Create clear expectations with your boss in your changing role Creating the Mindset for Your New Role Know what you need to do to transition your personal mindset to be effective in your new role Control vs. Influence Determine what you can control and influence to increase your persona and professional effectiveness Communicating Positive Expectations Know how to have positive expectations of others Motivation for Change Understand the factors that influence the desire and motivation to make a change Accelerate the Acceptance of Organization Change Implement the right actions to accelerate the acceptance and success of any organization change Diagnose Resistance to Change Diagnose  resistance to change to effectively lead and champion organization change Dominant Communication Style Know how to communicate and connect with employees who like to move fast and are task oriented Inspiring Communication Style Know how to communicate and connect with employees whoa re high energy and relationship oriented Supportive Communication Style Communicate and connect with employees who care about others and like to evaluate before acting Cautious Communication Style Communicate and connect with employees who are great with data and like to evaluate before acting Seven Components of Great Presentations Apply the seven key components required to give a great presentation Sources of Feedback Understand where you can tap into your feedback power and put it to use Four Types of Feedback Use the four types of feedback to create the right balance in your coaching Six Step Coaching Model Use the six step coaching model to lead others to higher levels of performance Remove Yourself as a Source of Threat Remove yourself as a source of threat during conflict to develop a mutual resolution plan Creating a Conflict Resolution Mindset Create a conflict resolution mindset to increase your ability to facilitate effective conflict management Accelerate Goal Achievement Articulate a compelling reason why a goal matters to accelerate progress towards achieving the goal Goal Setting at Three Levels Know the three types of goals to motivate & inspire your team to achieve higher levels of performance Read More

Join MEA’s compliance experts for a virtual workshop to create your new employee handbook with real-time guidance from MEA’s compliance experts. Participants will have access to MEA’s vetted Pennsylvania/New Jersey template, as well as guidance and instruction from MEA’s Legal and Compliance team during the sessions.  Objective By the end of this two-part virtual workshop, participants will be well on their way to a customized handbook.  How does it work?  One Week Prior to Training:  One week prior to the first workshop session, MEA will reach out to collect five key pieces of information about your organization.  This information is mostly about how many employees your company has, where your company has physical locations, and whether your company does government contract or union work.  Day One: Day One of the workshop is a four-hour session (plus a one-hour lunch break).  During this session, you will be able to download MEA’s handbook template for your state (PA or NJ).  MEA’s outside and internal employment attorneys have vetted this handbook template.  The template contains options for you to choose from to customize your handbook and guidance about which policies might apply to your organization.  How will I know which policies to include and which options to select? During Day One, an MEA compliance professional will provide a guided tour of each section of the handbook template and will answer your questions about each section in real-time.  What if I need personalized guidance?  If you have questions requiring more personalized guidance or added privacy, let your trainers know and one of them will meet with you in a virtual breakout room that is connected to the workshop, but separate from the group session.  MEA will have a virtual producer on-hand throughout the session to move participants in to and out of breakout rooms and to help with technical issues, as needed.  What will I accomplish on Day One? At the end of Day One, you will be familiar with the essentials of creating a handbook on the MEA template: how to merge in policies your company wants to retain, what is legally required versus what is recommended, how to address duplicate language, consistency and find the voice for the handbook that best represents your company culture. Day Two:  Three business days later, we will reconvene for Day Two of the workshop.  This is a two-hour session during which you will continue with a guided tour through the sections of the handbook and may ask any questions generated from the information gathering you did after Day One.  MEA’s compliance experts will guide you through any remaining questions and decisions to help you further your customization of the template handbook. By the end of Day Two, you should be ready to seek input from various stakeholders throughout your organization (for example, the IT department or the operations department), to help make the best policy choices from the options available in the MEA template. Individual Follow-up Session: “Let’s Get it Done” – While most questions will be resolved on Day Two of the workshop, each attendee can schedule a one-time, hour-long, individual session with one of our MEA compliance experts. This session can be scheduled at your convenience within thirty days following completion of the workshop and is yours to use as needed for your new draft handbook. Audience HR Professionals/Employers in PA and NJ When Day One: Wednesday, October 26, 9:00 - 11:00 AM and 12:00 - 2:00 PM  Day Two:  Friday, October 28, 10:00 AM - 12:00 PM Optional session can be scheduled at your convenience within thirty days following completion of the workshop. Where Live Online Fee Fees vary based on membership tier. Sign in for your pricing. Read More

How do you create a culture of learning in your organization? A training and development program can make the difference between a good performance and a great performance—but only if it’s part of a holistic, strategic approach to organizational learning. Learn how to develop a learning organization with “Building Training From the Ground Up”.  In this one day seminar you’ll learn how to plan, design and present your plan to management, creating a manageable process for training success. You’ll learn to prepare and administer a training needs analysis, establish training goals that support the mission and objectives of your organization and design tools that measure the effectiveness of training. Who Should Attend Those involved in or responsible for managing the training function When Tuesday, August 23, 2022 9:00 AM - 2:00 PM Where The Atrium 234 Mall Blvd. Suite G-50 King of Prussia, Pennsylvania 19406 Fee includes all training materials & box lunch. Read More

Building Trust and Respect Managers build the level of trust and respect they receive from their employees, peers and customers. This course bundle includes the following bite sized mobile ready courses: Supporting Company Values Understand how your actions support the company values   Fairness with Others Evaluate how fair you are with others   Building Trust with Employees Build trust by learning what will create a great work situation for each employee   Trusting Others to Innovate Increase trust and respect by supporting and encouraging innovation   Respect through Resources Build respect by creating a network of resources for employees   Additional Courses These courses are part of the Management Communication Skills Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Communication Skills for Managers   Building Trust and Respect   Delegating Work Read More

Building Your Career Individuals take action to identify career opportunities, build the required skills and brand themselves to others. This course bundle includes the following bite sized mobile ready courses: Potential Career Opportunities Identify potential career opportunities   Company Jobs and Opportunities Explore the jobs and opportunities within the company   Identify Your Skill Gaps Identify your current skills and capabilities and determine what gaps exist   Create a Career Plan Create a solid career plan   Building Skills for Your Career Create a skill development plan   Building a Personal Network Strengthen your personal network   Branding Yourself Brand yourself to others   Reconcile Insufficient Career Opportunities Reconcile a situation with little to no career opportunities   Additional Courses These courses are part of the Career Development Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Coaching Career Development   Developing for Success   Building Your Career Read More

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