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Communicating with Others Individuals build the skills required to effectively communicate their thoughts, ideas and opinions to others. This course bundle includes the following bite sized mobile ready courses: Nonverbal Communication Monitor and improve your nonverbal communication actions   Understanding Body Language Strengthen your ability to read other people's body language   Talk About and Promote the Company Vision Determine how you will talk about, promote and share the organization’s vision with others   Create a Vision Branding Statement Create a concise branding statement to connect others to the organization's vision   Handling Customer Complaints Positively handle queries or complaints from your customers   Additional Courses These courses are part of the Becoming a Future Leader Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Communicating with Others   Building Your Leadership Skills Read More

Communication Skills for Managers Managers build and strengthen their communication skills to work more effectively with their employees, peers and organization leaders. This course bundle includes the following bite sized mobile ready courses: Team Communication Expectations Establish team communication norms and expectations   Managerial Listening Skills Evaluate your communication with others to see how well you listen   Communicate Clear and Concise Messages Use three communication elements to strengthen your ability to deliver clear and concise messages   Team Listening Evaluate your communication with co-workers and peers to see how well you listen   Right Information at the Right Time Ensure your team gets the right information at the right time   Communicating with Different Audiences Create communication reminders for the most frequent audiences you interact with   Team Communication Feedback Team members let you know when you perform selected communication actions   Communicating Key Messages Receive feedback from your team on how well you are communicating key messages   Additional Courses These courses are part of the Management Communication Skills Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Communication Skills for Managers   Building Trust and Respect   Delegating Work Read More

Be happy your employees are not free agents.  In the world of professional sports, free agents set their own prices. Luckily, small businesses don’t operate the same way. So you need to understand what the price of a fair wage is in your industry, and in your neighborhood.  Learn how to create a strategic compensation plan for your company in “Compensation Plan Design”. A half-day course, “Compensation Plan Design” is intended as a follow-up to the introductory level course, “Basics of Compensation”.  This hands-on session will help you define a compensation philosophy for your company and develop goals for your compensation packages. You’ll get a detailed look at the different kinds of base pay programs and job evaluation methods, and you’ll learn how to use salary surveys to market price jobs and design salary structures.  This session will also introduce concepts regarding incentive compensation, including the various types of plans, what to consider when designing a plan, and best practices for using incentives to drive performance. Learning Objectives Work with the leadership of your organization to define a compensation philosophy and set strategic rewards goals Determine the external market value of a job using salary surveys Construct pay ranges Understand types of increases to base pay Understand the importance of consistent wage and salary administration and  communication Introduce incentive/bonus plan concepts Who Should Attend More Experienced HR Professionals (1-5 years experience) PHR Accreditation Those Who have completed Level I Series Group discount:  Enter code CPD101819 when registering 3 or more attendees to receive a 15% discount. When Friday, October 18, 2019 9:00 AM - 1:00 PM Where King of Prussia, PA 234 Mall Boulevard Suite G-50 King of Prussia, Pennsylvania 19406 Fee includes all training materials & morning beverage.   Read More

This workshop can be taken as a stand-alone workshop or as part of the Advanced Leadership Series. Everyone doesn’t come with a “like” button.  Professional harmony in the workplace is rarely as simple as it is online, where removing a connection or unfriending a colleague can be done quietly.  When conflict occurs in the physical world, it can create serious communication issues and morale problems, affecting productivity and professionalism.  Effective managers know how to resolve workplace conflicts in ways that reduce tension and let all of the parties involved move forward positively. Participants learn how to recognize potential conflict, and how to manage the resolution of workplace conflicts, professionally and productively. Who Should Attend Experienced Supervisors Managers Team Leads Group discount:  Enter code COM102219 when registering 3 or more attendees to receive a 15% discount. When Tuesday, October 22, 2019 9:00 AM - 1:00 PM Where King of Prussia, PA 234 Mall Blvd. Suite G-50 King of Prussia, Pennsylvania 19406 Fee includes all training materials, assessment & morning beverage. Read More

Conflict Management Skills Managers build their own conflict management skills, as well as learn how to coach employees to manage conflict with others. This course bundle includes the following bite sized mobile ready courses: Helping Employees Manage Conflict Learn how to recognize when team members need help managing conflict   Help Groups Resolve Conflict Use a mediation process to help groups resolve existing conflict   Conflict Management Expectations Create expectations for managing conflict   Create a Conflict Management Culture Create a conflict management agenda item to create a conflict management culture   Coaching Employees to Manage Conflict Provide employees a process for managing conflict with others   Additional Courses These courses are part of the Leading Teams Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Developing Work Relationships   Creating Great Teamwork   Conflict Management Skills Edit Description Read More

Creating Great Teamwork Managers strengthen their skills to build great teamwork among their employees and team. This course bundle includes the following bite sized mobile ready courses: Team Norms and Expectations Create behavior norms and expectations for working together as a team   Creating a Strong Team Culture Create a team culture that capitalizes on team member strengths   Working with Others Within the Company Identify actions the team can take to strengthen how they work with others within the company   Project Teams Rely on Each Other Encourage project teams and work teams to rely on each other’s skills, knowledge, and abilities   Involving Others for Great Decisions Involve the right people and gather the right information to make great decisions   Additional Courses These courses are part of the Leading Teams Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Developing Work Relationships   Creating Great Teamwork   Conflict Management Skills   Read More

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