Live Online and In-Person Workshops Now Available.

Set your managers up for success in the COVID era with online workshops or in-person training beginning August 5, 2020.

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Communication Skills for Managers Managers build and strengthen their communication skills to work more effectively with their employees, peers and organization leaders. This course bundle includes the following bite sized mobile ready courses: Team Communication Expectations Establish team communication norms and expectations   Managerial Listening Skills Evaluate your communication with others to see how well you listen   Communicate Clear and Concise Messages Use three communication elements to strengthen your ability to deliver clear and concise messages   Team Listening Evaluate your communication with co-workers and peers to see how well you listen   Right Information at the Right Time Ensure your team gets the right information at the right time   Communicating with Different Audiences Create communication reminders for the most frequent audiences you interact with   Team Communication Feedback Team members let you know when you perform selected communication actions   Communicating Key Messages Receive feedback from your team on how well you are communicating key messages   Additional Courses These courses are part of the Management Communication Skills Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Communication Skills for Managers   Building Trust and Respect   Delegating Work Read More

This workshop can be taken as a stand-alone workshop or as part of the Advanced Leadership Series. Everyone doesn’t come with a “like” button.  Professional harmony in the workplace is rarely as simple as it is online, where removing a connection or unfriending a colleague can be done quietly.  Especially in today’s volatile political climate with both sides of the aisle finding it difficult to hear each other.  This type of disconnect can make its way into the workplace. When conflict occurs in the work world, it can create serious communication issues, morale problems, have an impact on productivity and overall results.  Effective managers know how to resolve workplace conflicts in ways that reduce tension and let all parties involved move forward positively. Participants learn how to recognize potential conflict, and how to manage the resolution of workplace conflicts, professionally and productively. Learning Objectives Recognize common sources of conflict Understand and explain the different approaches to deal with conflict Take a self-assessment to understand your predominant style in approaching conflict Identify and use 5 strategies for handling conflicts Determine the most effective strategy for each unique conflict situation in the workplace Prepare for resolving a conflict in a one-on-one using a 5 Step Process Who Should Attend Experienced Supervisors Managers Team Leads Group discount:  Enter code COM102720 when registering 3 or more attendees to receive a 15% discount. When Tuesday, October 27, 2020 9:00 AM - 2:00 PM Where Live Online (Login instructions will be emailed out prior to training) Fee includes all training materials and assessment. Read More

Conflict Management Skills Managers build their own conflict management skills, as well as learn how to coach employees to manage conflict with others. This course bundle includes the following bite sized mobile ready courses: Helping Employees Manage Conflict Learn how to recognize when team members need help managing conflict   Help Groups Resolve Conflict Use a mediation process to help groups resolve existing conflict   Conflict Management Expectations Create expectations for managing conflict   Create a Conflict Management Culture Create a conflict management agenda item to create a conflict management culture   Coaching Employees to Manage Conflict Provide employees a process for managing conflict with others   Additional Courses These courses are part of the Leading Teams Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Developing Work Relationships   Creating Great Teamwork   Conflict Management Skills Edit Description Read More

Creating Great Teamwork Managers strengthen their skills to build great teamwork among their employees and team. This course bundle includes the following bite sized mobile ready courses: Team Norms and Expectations Create behavior norms and expectations for working together as a team   Creating a Strong Team Culture Create a team culture that capitalizes on team member strengths   Working with Others Within the Company Identify actions the team can take to strengthen how they work with others within the company   Project Teams Rely on Each Other Encourage project teams and work teams to rely on each other’s skills, knowledge, and abilities   Involving Others for Great Decisions Involve the right people and gather the right information to make great decisions   Additional Courses These courses are part of the Leading Teams Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Developing Work Relationships   Creating Great Teamwork   Conflict Management Skills   Read More

Creating Great Work Individuals take the initiative to create work that is inspiring, challenging and focused on what they love to do. This course bundle includes the following bite sized mobile ready courses: What Excites You at Work? Identify what excites you the most about the company and its future   Increase the Level of Challenge at Work Identify the actions you can take to increase the level of challenge in your own work   Analyze Key Experiences for Lessons Learned Analyze key experiences from the last two years to discover what you’ve learned   Work-Life Balance for You Define what great work balance looks like for you   The Right Level of Challenge Talk to your boss about the right level of challenge for you     Additional Courses These courses are part of the Become a High Performing Employee Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Writing to Get Things Done® Toolkit   Creating Great Work   Increasing Your Contribution at Work Read More

This workshop can be taken as a stand-alone workshop or as part of the Critical Leadership Series. Silence isn't always golden. As uncomfortable as some conversations are, keeping your silence won't resolve the issue and may in fact add to it. No matter which side of the table you find yourself in a "hard to have" talk, you can learn to manage the conversation. In the workshop you'll learn how to recognize when a conversation becomes critical, how to plan effectively for the conversation and which communications strategies can help you create a win/win outcome. Learning Objectives Recognize when a conversation becomes "critical" Plan effectively for the difficult conversation Identify steps to follow during the critical conversation Demonstrate communication skills which master those difficult conversations and result in win/win outcomes Prepare for having your critical conversation; build a script during the session using the 6-Step Model Who Should Attend Experienced Supervisors Managers Team Leads Group discount:  Enter code CC110620 when registering 3 or more attendees to receive a 15% discount. When Friday, November 6, 2020 9:00 AM - 12:30 PM Where Live Online Fee includes all training materials. Read More

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