Set your Managers up for Success!

Communicating with Others Individuals build the skills required to effectively communicate their thoughts, ideas and opinions to others. This course bundle includes the following bite sized mobile ready courses: Nonverbal Communication Monitor and improve your nonverbal communication actions   Understanding Body Language Strengthen your ability to read other people's body language   Talk About and Promote the Company Vision Determine how you will talk about, promote and share the organization’s vision with others   Create a Vision Branding Statement Create a concise branding statement to connect others to the organization's vision   Handling Customer Complaints Positively handle queries or complaints from your customers   Additional Courses These courses are part of the Becoming a Future Leader Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Communicating with Others   Building Your Leadership Skills Read More

Communication Skills for Managers Managers build and strengthen their communication skills to work more effectively with their employees, peers and organization leaders. This course bundle includes the following bite sized mobile ready courses: Team Communication Expectations Establish team communication norms and expectations   Managerial Listening Skills Evaluate your communication with others to see how well you listen   Communicate Clear and Concise Messages Use three communication elements to strengthen your ability to deliver clear and concise messages   Team Listening Evaluate your communication with co-workers and peers to see how well you listen   Right Information at the Right Time Ensure your team gets the right information at the right time   Communicating with Different Audiences Create communication reminders for the most frequent audiences you interact with   Team Communication Feedback Team members let you know when you perform selected communication actions   Communicating Key Messages Receive feedback from your team on how well you are communicating key messages   Additional Courses These courses are part of the Management Communication Skills Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Communication Skills for Managers   Building Trust and Respect   Delegating Work Read More

This workshop can be taken as a stand-alone workshop or as part of the Advanced Leadership Series. Everyone doesn’t come with a “like” button.  Professional harmony in the workplace is rarely as simple as it is online, where removing a connection or unfriending a colleague can be done quietly.  When conflict occurs in the physical world, it can create serious communication issues and morale problems, affecting productivity and professionalism.  Effective managers know how to resolve workplace conflicts in ways that reduce tension and let all of the parties involved move forward positively. Participants learn how to recognize potential conflict, and how to manage the resolution of workplace conflicts, professionally and productively. Learning Objectives Recognize common sources of conflict Understand and explain predominant styles of dealing with conflict Identify and use 5 strategies for handling conflicts Determine the most effective strategy for each unique conflict situation in the workplace Prepare for resolving a conflict in a one-on-one using a 5 Step Process Who Should Attend Experienced Supervisors Managers Team Leads When Wednesday, April 12, 2023 9:00 AM - 2:00 PM Where King of Prussia, PA 234 Mall Blvd. Suite G-50 King of Prussia, Pennsylvania 19406 Fee Fees vary based on membership tier. Sign in for your pricing. Includes all training materials, assessment & morning beverage. Read More

This workshop can be taken as a stand-alone workshop or as part of the Advanced Leadership Series. Everyone doesn’t come with a “like” button.  Professional harmony in the workplace is rarely as simple as it is online, where removing a connection or unfriending a colleague can be done quietly.  Especially in today’s volatile political climate with both sides of the aisle finding it difficult to hear each other.  This type of disconnect can make its way into the workplace. When conflict occurs in the work world, it can create serious communication issues, morale problems, have an impact on productivity and overall results.  Effective managers know how to resolve workplace conflicts in ways that reduce tension and let all parties involved move forward positively. Participants learn how to recognize potential conflict, and how to manage the resolution of workplace conflicts, professionally and productively. Learning Objectives Recognize common sources of conflict Understand and explain predominant styles of dealing with conflict Identify and use 5 strategies for handling conflicts Determine the most effective strategy for each unique conflict situation in the workplace Prepare for resolving a conflict in a one-on-one using a 5 Step Process Who Should Attend Experienced Supervisors Managers Team Leads When Wednesday, April 12, 2023; 9AM - 2PM Where Live Online Fee Fees vary based on membership tier. Sign in for your pricing. Also includes all training materials and assessment. Read More

Conflict Management Skills Managers build their own conflict management skills, as well as learn how to coach employees to manage conflict with others. This course bundle includes the following bite sized mobile ready courses: Helping Employees Manage Conflict Learn how to recognize when team members need help managing conflict   Help Groups Resolve Conflict Use a mediation process to help groups resolve existing conflict   Conflict Management Expectations Create expectations for managing conflict   Create a Conflict Management Culture Create a conflict management agenda item to create a conflict management culture   Coaching Employees to Manage Conflict Provide employees a process for managing conflict with others   Additional Courses These courses are part of the Leading Teams Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Developing Work Relationships   Creating Great Teamwork   Conflict Management Skills Edit Description Read More

Creating Great Teamwork Managers strengthen their skills to build great teamwork among their employees and team. This course bundle includes the following bite sized mobile ready courses: Team Norms and Expectations Create behavior norms and expectations for working together as a team   Creating a Strong Team Culture Create a team culture that capitalizes on team member strengths   Working with Others Within the Company Identify actions the team can take to strengthen how they work with others within the company   Project Teams Rely on Each Other Encourage project teams and work teams to rely on each other’s skills, knowledge, and abilities   Involving Others for Great Decisions Involve the right people and gather the right information to make great decisions   Additional Courses These courses are part of the Leading Teams Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Developing Work Relationships   Creating Great Teamwork   Conflict Management Skills   Read More