Hybrid training is here!

We are now offering Hybrid training for select workshops. Click below to select the In Person or Live Online training options for Successful Communication on 11/3 or Management Fundamentals on 11/30.

Hybrid options

Upcoming Sessions

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Creating Great Work Individuals take the initiative to create work that is inspiring, challenging and focused on what they love to do. This course bundle includes the following bite sized mobile ready courses: What Excites You at Work? Identify what excites you the most about the company and its future   Increase the Level of Challenge at Work Identify the actions you can take to increase the level of challenge in your own work   Analyze Key Experiences for Lessons Learned Analyze key experiences from the last two years to discover what you’ve learned   Work-Life Balance for You Define what great work balance looks like for you   The Right Level of Challenge Talk to your boss about the right level of challenge for you     Additional Courses These courses are part of the Become a High Performing Employee Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Writing to Get Things Done® Toolkit   Creating Great Work   Increasing Your Contribution at Work Read More

This workshop can be taken as a stand-alone workshop or as part of the Critical Leadership Series. Silence isn't always golden. As uncomfortable as some conversations are, keeping your silence won't resolve the issue and may in fact add to it. No matter which side of the table you find yourself in a "hard to have" talk, you can learn to manage the conversation. In the workshop you'll learn how to recognize when a conversation becomes critical, how to plan effectively for the conversation and which communications strategies can help you create a win/win outcome. Learning Objectives Recognize when a conversation becomes "critical" Plan effectively for the difficult conversation Identify steps to follow during the critical conversation Demonstrate communication skills which master those difficult conversations and result in win/win outcomes Prepare for having your critical conversation; build a script during the session using the 6-Step Model Who Should Attend Experienced Supervisors Managers Team Leads When Thursday, March 2, 2022 9:00 AM - 12:30 PM Where King of Prussia, PA 234 Mall Blvd. Suite G-50 King of Prussia, Pennsylvania 19406 Fee Fees vary based on membership tier. Sign in for your pricing. Read More

Individuals build the skills required to deliver excellent customer service and build customer loyalty.   This course bundle includes the following bite sized mobile ready courses:   Building Customer Rapport Build your skills to perform essential customer rapport building actions   Listening to Your Customers Learn how to effectively listen to your customers to meet their individual needs   Developing Your Customer Focus Identify the actions you will take to strengthen customer loyalty   Customer Service Over the Phone Implement the requirements to delivering great customer service over the phone   Internal Customer Service Create a plan for how you will deliver great customer service   Serving Customers in the Field Discover what is required to positively serve your customers in the field   Customer Service Confrontation and Conflict Learn how to effectively manage difficult customer situations   Additional Courses These courses are part of the Customer Service Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track:   Customer Service Basics   Customer Service Management Read More

Managers strengthen their skills to build great teamwork among their employees and team.   This course bundle includes the following bite sized mobile ready courses:   Shaping the Direction of Customer Service Determine what you will do to help direct the company’s customer service strategy   Inspiring and Motivating Customer Service Agents Learn how to inspire and motivate your customer service team   Giving Feedback to Your Customer Service Agents Customer Service agents receive feedback on their performance   Customer Service Coaching Provide the right level of coaching to your customer service agents   Customer Service Quality Implement the key elements of quality service with your team   Customer Feedback and Insight Find out from your customers what you and your team can do differently   Onboarding New Customer Service Agents Help new hires be successful in the first few weeks of their new role   Managing Remote Customer Service Teams Determine what is required to successfully manage a remote customer service team     Additional Courses These courses are part of the Customer Service Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track:   Customer Service Basics   Customer Service Management Read More

Delegating Work Managers develop their skills to effectively and successfully delegate work to others. This course bundle includes the following bite sized mobile ready courses: Delegating to Others Determine what you can delegate to others to be more effective in your role   Delegating with Clear Expectations Establish clear agreements regarding what will be done when delegating to employees   Getting Buy-In When Delegating Increase buy-in for your requests when delegating to others   When Agreements are Broken Effectively confront others when agreements are broken   Leadership through Delegation Strengthen your leadership capabilities through delegation   Additional Courses These courses are part of the Management Communication Skills Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Communication Skills for Managers   Building Trust and Respect   Delegating Work Read More

You’ve probably heard the term “Design Thinking” around your workplace lately. But what exactly is Design Thinking, and how is it bringing benefits to companies and individuals who work outside of the design realm? The Design Thinking course bundle will clue you in to one of the biggest trends in problem solving approaches utilized by successful companies today. You’ll build your skills in the Design Thinking process, allowing you to effectively tackle challenges with a human-centric approach, reaping benefits for both customers and clients as well as coworkers and teammates. After completing this Design Thinking course, you'll be able to:   Explain the benefits of Design Thinking Identify current trends in Design Thinking Read More

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