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After completing this Communicating Technical Information course, you'll be able to:   Identify information about your audience needed to engage them Determine the most important motivator for your audience Tailor your message to address your audience’s needs Read More

Those who have experienced foot-in-mouth syndrome know it! Speaking when you shouldn’t, saying what should be left unsaid, or framing things in a way that is inappropriate are barriers for career success. Yet, communicating with tact is truly an art, science and discipline. Knowing when and when not to say something is only a starting point. The choice of words, timing, tone and volume are all critical factors as well. To be effective when communicating takes great self-awareness, training, and the know-how to apply skills and techniques in work and life situations. During this session we will look at word choice, nonverbal cues and more. Those attending will self-assess their own approach: What’s working? What’s not? The goal is to learn how to navigate work situations, build a high-quality personal brand, increase credibility, and improve the chance for greater career success. Learning Objectives Examine perception; yours as well as those around you, and how it impacts communicating Explore key techniques to harness diplomacy and tact to build credibility Recognize how stress affects what you say and do Identify the “Top 5 Listening Skills” for effective communication Uncover roadblocks that get in the way of communicating with tact, and strategize techniques to overcome barriers Incorporate good listening skills into the mix Build an Action Plan to incorporate new skills back at work Group discount:  Enter code CD111919 when registering 3 or more attendees to receive a 15% discount. When Tuesday, November 19, 2019 9:00 AM - 1:00 PM Where King of Prussia, PA 234 Mall Boulevard Suite G-50 King of Prussia, Pennsylvania 19406 Fee includes all training materials & morning beverage.   Read More

Those who have experienced foot-in-mouth syndrome know it! Speaking when you shouldn’t, saying what should be left unsaid, or framing things in a way that is inappropriate are barriers for career success. Yet, communicating with tact is truly an art, science and discipline. Knowing when and when not to say something is only a starting point. The choice of words, timing, tone and volume are all critical factors as well. To be effective when communicating takes great self-awareness, training, and the know-how to apply skills and techniques in work and life situations. During this session we will look at word choice, nonverbal cues and more. Those attending will self-assess their own approach: What’s working? What’s not? The goal is to learn how to navigate work situations, build a high-quality personal brand, increase credibility, and improve the chance for greater career success. Learning Objectives Examine perception; yours as well as those around you, and how it impacts communicating Explore key techniques to harness diplomacy and tact to build credibility Recognize how stress affects what you say and do Identify the “Top 5 Listening Skills” for effective communication Uncover roadblocks that get in the way of communicating with tact, and strategize techniques to overcome barriers Incorporate good listening skills into the mix Build an Action Plan to incorporate new skills back at work Group discount:  Enter code CD041420 when registering 3 or more attendees to receive a 15% discount. When Tuesday, April 14, 2020 9:00 AM - 1:00 PM Where King of Prussia, PA 234 Mall Boulevard Suite G-50 King of Prussia, Pennsylvania 19406 Fee includes all training materials & morning beverage.   Read More

Communicating with Others Individuals build the skills required to effectively communicate their thoughts, ideas and opinions to others. This course bundle includes the following bite sized mobile ready courses: Nonverbal Communication Monitor and improve your nonverbal communication actions   Understanding Body Language Strengthen your ability to read other people's body language   Talk About and Promote the Company Vision Determine how you will talk about, promote and share the organization’s vision with others   Create a Vision Branding Statement Create a concise branding statement to connect others to the organization's vision   Handling Customer Complaints Positively handle queries or complaints from your customers   Additional Courses These courses are part of the Becoming a Future Leader Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Communicating with Others   Building Your Leadership Skills Read More

Communication Skills for Managers Managers build and strengthen their communication skills to work more effectively with their employees, peers and organization leaders. This course bundle includes the following bite sized mobile ready courses: Team Communication Expectations Establish team communication norms and expectations   Managerial Listening Skills Evaluate your communication with others to see how well you listen   Communicate Clear and Concise Messages Use three communication elements to strengthen your ability to deliver clear and concise messages   Team Listening Evaluate your communication with co-workers and peers to see how well you listen   Right Information at the Right Time Ensure your team gets the right information at the right time   Communicating with Different Audiences Create communication reminders for the most frequent audiences you interact with   Team Communication Feedback Team members let you know when you perform selected communication actions   Communicating Key Messages Receive feedback from your team on how well you are communicating key messages   Additional Courses These courses are part of the Management Communication Skills Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: Communication Skills for Managers   Building Trust and Respect   Delegating Work Read More

Be happy your employees are not free agents.  In the world of professional sports, free agents set their own prices. Luckily, small businesses don’t operate the same way. So you need to understand what the price of a fair wage is in your industry, and in your neighborhood.  Learn how to create a strategic compensation plan for your company in “Compensation Plan Design”. A half-day course, “Compensation Plan Design” is intended as a follow-up to the introductory level course, “Basics of Compensation”.  This hands-on session will help you define a compensation philosophy for your company and develop goals for your compensation packages. You’ll get a detailed look at the different kinds of base pay programs and job evaluation methods, and you’ll learn how to use salary surveys to market price jobs and design salary structures.  This session will also introduce concepts regarding incentive compensation, including the various types of plans, what to consider when designing a plan, and best practices for using incentives to drive performance. Learning Objectives Work with the leadership of your organization to define a compensation philosophy and set strategic rewards goals Determine the external market value of a job using salary surveys Construct pay ranges Understand types of increases to base pay Understand the importance of consistent wage and salary administration and  communication Introduce incentive/bonus plan concepts Who Should Attend More Experienced HR Professionals (1-5 years experience) PHR Accreditation Those Who have completed Level I Series Group discount:  Enter code CPD012420 when registering 3 or more attendees to receive a 15% discount. When Friday, January 24, 2020 9:00 AM - 1:00 PM Where King of Prussia, PA 234 Mall Boulevard Suite G-50 King of Prussia, Pennsylvania 19406 Fee includes all training materials & morning beverage.   Read More

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